Wireless Broadband Alliance Research Shows Improved Customer Experience a Key Driver for Carrier Wi-Fi Investment


70% of survey respondents said key motivation for deploying Carrier Wi-Fi is to improve customer experience; 41% also cited it as most important driver for NGH Investment


Singapore – December 2nd, 2014 – The Wireless Broadband Alliance (WBA), the industry association focused on driving the next generation Wi-Fi experience, today published a report on the Wi-Fi hotspot market compiled by global research company Maravedis-Rethink. The annual survey revealed that 70% of respondents said a key motivation for deploying carrier-grade Wi-Fi in their systems would be to improve customer experience and therefore increase subscriber retention. In addition, 41% cited this as the single most important driver to invest in NGH, ahead of offload.

The survey also highlighted that there is an increasing shift in attitude towards Wi-Fi. The largest figure ever seen in this annual survey – 56.7% – said they were more confident about investing in public Wi-Fi (whether as operators or in offering products and carrier services), than they had been a year ago. In the 2013 study, the figure was just under 52%, and that, in turn, was up from 43% in 2012.

These higher levels of confidence will certainly translate into larger and faster build-outs with Wi-Fi being deployed in a broad range of venues. Certain locations continue to dominate the Wi-Fi business due to the volume of traffic and criticality of services. In both 2013 and 2014, large venues such as stadiums and shopping malls will be among the biggest drivers of traffic growth said over 50% of respondents, followed by travel hubs such as airports (cited by 48%) and connectivity on board transportation (41%).

“Carrier Wi-Fi has experienced a revolution over the past year and is now being embraced by an ever growing number of carriers. The significant progress in live commercial NGH deployments, and in turn new monetization strategies, provide evidence of major improvements in quality of service, ease of use and revenue generation that the technology brings,” said Shrikant Shenwai, CEO of the WBA. This research underlines the growing momentum behind Wi-Fi that is increasing year-on-year, driven by the ecosystem coming together to develop the technology and promote its wide ranging benefits.”

“What stands out from this year’s survey is a strong focus on the importance of overall customer experience rather than just speed and convenience, and it is cited numerous times as a key driver for the adoption of Wi-Fi. WBA initiatives such as global roaming and Next Generation Hotspot are still being recognized as key enablers of the technology,” said Caroline Gabriel, Research Director, Maravedis-Rethink.

The survey also found that Wi-Fi roaming will continue to be an important way to extend coverage, especially internationally. In the 2013 survey, 30% of the hotspot operators also had roaming deals to supplement their networks, while in 2014, that percentage has risen to just over half. Among those surveyed, there was a total base of over 2.8 million directly owned and managed hotspots, and an average of 42,000 in a deployment. But when roaming was included, the carriers could provide a total of 8.85 million locations between them, or an average of 193,000 each.

With regards to Next Generation Hotspot (NGH) deployments, last year, 44% expected to have deployed by the end of 2015. By the end of 2016, a further 31% of those with active plans for NGH expect to have deployed. That would indicate uptake of 84% by that stage among those players which are already making their plans to deploy. This revelation comes at a time when significant advances have been made in NGH deployments which now include 12 live commercial deployments worldwide.

Now NGH is a commercial reality, monetization is rising to the top of the agenda and the most dramatic change from last year is that 35% of respondents are implementing Wi-Fi roaming as one of their monetization strategies – charging for roaming access, or providing tools and platforms to enable this. That is up sharply from just 10% in 2013.

The survey carried out during Q3 2014, had a total of 210 respondents: 45% of those being operators. Other significant respondent groups were Wi-Fi equipment and device vendors, with 25% and consultants/integrators, on 19%. The majority of the responses came from North America (39%) and Europe (26%), followed by Asia-Pacific (19%). The full report is now available to download here – http://www.wballiance.com/resource-center/wba-industry-report


The highlights of the report will also be presented during a special webinar with the WBA hosted by Maravedis-Rethink on December 9, 2014 at 11 AM EDT (USA), 4PM London time. Register Now.




Press Contact:
Stephanie Ross
+44 207 089 8896


About the Wireless Broadband Alliance

Founded in 2003, the aim of the Wireless Broadband Alliance (WBA) is to secure an outstanding user experience through the global deployment of next generation Wi-Fi. Today, membership includes major fixed operators such as BT, Comcast and Time Warner Cable; seven of the top 10 mobile operator groups (by revenue) and leading technology companies such as Cisco, Microsoft, Hauwei and Intel. The WBA Board includes Arqiva, AT&T, Boingo Wireless, BT, Cisco Systems, Comcast, iPass, KT Corporation, NTT DOCOMO, Orange and Ruckus Wireless.  www.wballiance.com 


About Maravedis-Rethink

Maravedis-Rethink is a premier wireless infrastructure analyst firm focusing on broadband wireless infrastructure as well as industry spectrum regulations and operator trends. Since 2002, Maravedis and Rethink Research have provided clients worldwide with strategic insight to help them achieve key business objectives. Its services include disruptive reports, webinars and online databases, analyst support and briefings as well as custom consulting engagements. https://www.maravedis-bwa.com

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Mr. Fellah, is a Senior Analyst and founder of Maravedis with 20-year experience in the wireless industry. He authored various landmark reports on Wi-Fi, LTE, 4G and technology trends in various industries including retail, restaurant and hospitality. He is regularly asked to speak at leading wireless and marketing events and to contribute to various influential portals and magazines such as RCR Wireless, 4G 360, Rethink Wireless, The Mobile Network, Telecom Reseller to name a few. He is a Certified Wireless Network Administrator (CWNA) and Certified Wireless Technology Specialist (CWTS).