The Critical Link between Secure Guest Wi-Fi and Loyalty in the Hospitality Industry

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The customer experience or CX for short has become a competitive differentiator in many sectors, and perhaps none more than in hospitality. More intimate than ecommerce and longer lasting, a stay in a hotel is both a challenge and an opportunity for hospitality providers to enhance CX and reap the benefits – higher customer satisfaction, greater loyalty, more word of mouth recommendations to other potential customers, and, of course, improvement to the bottom line. Read More

 

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Mr. Fellah, is a Senior Analyst and founder of Maravedis with 20-year experience in the wireless industry. He authored various landmark reports on Wi-Fi, LTE, 4G and technology trends in various industries including retail, restaurant and hospitality. He is regularly asked to speak at leading wireless and marketing events and to contribute to various influential portals and magazines such as RCR Wireless, 4G 360, Rethink Wireless, The Mobile Network, Telecom Reseller to name a few. He is a Certified Wireless Network Administrator (CWNA) and Certified Wireless Technology Specialist (CWTS).

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